Privacy Policy

Last Updated: December 23, 2025

At Patel Brothers Car Dealership, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, car rental services, and second-hand car sales.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Identification Information: Name, date of birth, government-issued ID numbers
• Contact Information: Email address, phone number, mailing address
• Financial Information: Credit card details, bank account information, payment history
• Driving Information: Driving license number, driving history, insurance information
• Vehicle Preferences: Vehicle type preferences, rental history, purchase history

1.2 Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Website usage data and browsing patterns
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To process rentals, sales, and provide customer support
• Verification: To verify your identity and eligibility for our services
• Communication: To send booking confirmations, updates, and respond to inquiries
• Marketing: To send promotional offers, newsletters, and marketing communications (with your consent)
• Legal Compliance: To comply with legal obligations and regulatory requirements
• Improvement: To improve our services, website, and customer experience
• Security: To prevent fraud, unauthorized access, and ensure security

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Vehicle insurance and verification services
• IT services and website hosting
• Marketing and analytics
• Legal and accounting services

These service providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, including:

• Responding to legal processes
• Complying with law enforcement requests
• Protecting our rights and property
• Preventing fraud or security threats

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Secure servers and databases
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to processing of your information for certain purposes
• Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided in Section 9.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Enhance website functionality and user experience
• Analyze website traffic and usage patterns
• Personalize content and advertisements
• Remember your preferences and settings

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications (for material changes)
• Displaying notices on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@patelbrotherscar.com
• Phone: +91-XXXXXXXXXX
• Address: [Your Business Address]
• Data Protection Officer: dpo@patelbrotherscar.com

12. Consent

By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

Thank you for trusting Patel Brothers Car Dealership with your personal information. We are committed to protecting your privacy and ensuring the security of your data.